GENERAL

How do I cancel an order?

Orders are processed within 24 hours. If you made a mistake with your purchase you can contact one of our Lash Experts at [email protected] or Text (773) 653 - 0504 within 24 hours of order placement to cancel your order.

How do I contact customer service?

You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm CST [email protected] or via phone at (773) 653-0504.

SHIPPING & RETURNS

My tracking number is not showing any information.

Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at [email protected].

Do you offer exchanges and returns?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at [email protected].